Question What countries does your store deliver to?
Answer

Our online boutique delivers internationally. You can find the list of available locations through the „Country” menu at check-out. Please contact our Customer Service Team if you have any additional questions.

Question What delivery services are available?
AnswerWe may deliver your order to your personal postal address; a signature is required to retrieve your parcel. You may also choose to pick-up your parcel at a UPS Access Point if the option is available in your country. Our carriers internationally are UPS and FedEx, and More.
Question Is the delivery of my order free?
Answer

Our store offers free standard delivery on all orders. Please note that free shipping will be applied to your order at checkout.

Question Do I need to pay customs fees?
AnswerFor order placed outside the UE, Our Store covers applicable duties and customs fees for most* delivery countries. *Please refer to the list bellow for countries or regions where Our Store does not cover customs duties: Andorra, Armenia, American Samoa, Azerbaijan, Bhutan, Belarus, Central African, Cook Islands, Fiji, Federated States of Micronesia, France (Overseas islands), Kyrgyzstan, Cambodia, Kiribati, Lao People’s Democratic Republic, Marshall Islands, Mongolia, Northern Mariana Islands, Papua New Guinea, Palau, Solomon Islands, Tajikistan, Timor-Leste, Turkmenistan, Tonga, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Samoa.
Question What is the delivery time for my order?
Answer

Worldwide
Livraison Standard 2—5 business days
Livraison Point Relais 2—6 business days
Livraison Express 1—2 business days

Orders are generally delivered between 2–4 business days from the moment the shipping confirmation e-mail is sent. Kindly note that delays may be caused by delays in payment authorizations, product availability or customs delays. During our sales period, the large amount of orders may also result in longer delivery times.

Question Has my order been shipped?
Answer

Once your order is shipped, you will receive a confirmation e-mail with the tracking number. Your parcel is fully traceable on the carrier’s website, using the tracking number received. Don’t hesitate to contact our carrier or our customer service for any further questions.

Question I haven’t received my order. What should I do?
Answer

We kindly invite you to open a claim with your carrier and contact our customer service. Please kindly note that any claim regarding the delivery must be submitted in 14 working* days following the delivery of the parcel

*After this period, we are not able to claim any lost orders.